Toll Free 1-877-2-FLYAVP
Frequently Asked Questions
1. How early should I get to the Airport?
It is suggested that you show up at least 90 minutes before your flight, especially if you have an early morning flight. Keep in mind, though, that you'll need to park, check in at the airline counter, and then proceed through TSA security.

2. Do I really need to get to the Airport early?
Yes. 

According to the airlines' Contracts of Carriage, Passengers (departing from U.S. Airports) must complete the purchase of an airline ticket(s), check-in, obtain a boarding pass, and complete baggage check-in (if needed) at least:
   - 30 minutes prior to scheduled departure (Delta, United, US Airways)
   - 45 minutes prior to scheduled departure (Allegiant)

Also, you must be at your boarding gate at least:
   - 15 minutes prior to scheduled departure (Delta, United, US Airways)
   - 30 minutes prior to scheduled departure (Allegiant)

The airline may have the right to cancel your reservation, deny boarding and/or refuse the acceptance of checked baggage of any Passenger who fails to present himself/herself within the applicable check-in time limit for Passengers and/or Baggage.

Remember, it is your responsibility to arrive at the Airport with enough time to complete all ticketing, baggage check and security clearance procedures to arrive at the gate ready to board.  If you don't complete the process by these deadlines, you won't make your flight and change fees may apply.  We don't want that to happen, so keep these times in mind when planning your Airport arrival.

3. What are the Airport's hours of operation?
The terminal is open 24 hours a day, 7 days a week.

4. Do I have to wait to get my boarding pass until I get to the Airport?
No.  You can print out boarding passes 24 hours before your flight time on your air carrier's web site.

5. What time does the Security Checkpoint open?
The Security Checkpoint at AVP opens daily at 4:30 AM.

6. What can I take in my carry on luggage?
Please check the TSA website at www.TSA.gov for the most current guidelines.

7. What items are prohibited in checked baggage?
Please check the TSA website at www.TSA.gov for the most current guidelines.

8. How many carry-on items are allowed?
Please limit your carry-on items to one carry-on bag plus one personal item, such as a laptop computer, purse, briefcase or camera case. Check with your airline for size restrictions and other rules.

9. What are the size limitations on carry-on bags?
Each airline has different rules and guidelines for carry-on baggage. Contact your airline directly regarding carry on dimensions.

10. How many bags can I check and what are the weight limits?
Each airline has different rules and guidelines for checked baggage. Contact your airline directly regarding baggage.

11. Where do I go for lost or damaged luggage?
Contact your airline directly regarding lost or damaged luggage.

12. Where can I park?
Please check our parking map by clicking here.

13. How much is parking?
Please check our parking rates by clicking here.

14. Can I drop off or pick up a passenger for a flight in front of the Terminal Building?
You may drop off or pick up passengers at the Terminal curbside as long as the driver remains with the vehicle at all times. The vehicle should not be left unattended while in the designated loading and unloading areas.

15. May I park, even for a minute or two, in front of the Terminal Building?
No. Please do not park in front of the Terminal. Vehicles left unattended at the Terminal curb will be ticketed and towed at the owners expense.

16. Do you have a shuttle between Wilkes-Barre/Scranton International Airport and other airports or destinations?
There are no scheduled shuttles. However, you can book your own individual transportation. Please check our ground transportation options by clicking here.

17. Where can I get a taxi?
Ground transportation including taxi, car rentals and limousine service, is available in the baggage claim area.

18. What is the official 3-letter identifier for Wilkes-Barre/Scranton International Airport?
AVP is the official identifier for the Wilkes-Barre/Scranton International Airport.

19. How do I request a wheelchair or other assistance for an elderly or disabled passenger or for a child traveling alone?
Please check with the airline that issued the ticket for the person who is traveling prior to your travel date and when you arrive at the terminal.

20. Is there a lost and found office at Wilkes-Barre/Scranton International Airport?
The Airport's lost and found is located in the Security Office in the Terminal Building. Stop by, or call 570/602-2023 during normal business hours and ask for your item.

21. Where can I smoke inside the Terminal?
Smoking is prohibited inside the Joseph M. McDade Terminal Building. Smoking is permitted outside the Terminal entrances.

22. Where can I get information on traveling with a pet?
Check with your airline for specific information about prices, shipping requirements and restrictions for all pets and live animals. Our airline page contains a link to each airline.

23. Who manages and operates the passenger screening checkpoints?
The Transportation Security Administration (TSA) is responsible for the screening of passengers, carry-on baggage and checked baggage.

24. Does the airport offer Internet access?
Free Wi-fi Internet access is available throughout the Terminal Building. A pay-per-use computer kiosk is also located in the Pocono Club & Business Center.

25. How can I advertise my company in the Joseph M. McDade Terminal Building at the Wilkes-Barre/Scranton International Airport?
Contact Clear Channel Airports at 800/628-6800. Ask to speak with someone about Wilkes-Barre/Scranton International Airport Advertising opportunities.